ProductivityNOW Complete is our solution for small to medium-sized customers. It provides access to support via phone, email, live chat/remote desktop streaming as well as an online knowledge base for troubleshooting issues, PLUS complete access to IMAGINiT’s video enhanced eLearning courses from our sister company ASCENT, an Autodesk Authorized Publisher. This offering is available for small to medium sized organizations having 1 to 39 seats of Autodesk software.
Benefits of ProductivityNOW Complete include:
- Live access to experts. 12/5 access to our support experts via toll-free phone, email and web with live chat/remote desktop streaming as well as an online knowledge base for troubleshooting issues.
- 24/7 access to IMAGINiT’s eLearning resources. Users have around the clock access to our entire searchable library of self-paced video enhanced, eLearning courses, instructional videos, quizzes and more. Videos explain both the “how” and the “why,” while practice exercises reinforce learning. New eLearning content is continually added and updated with each product release and is automatically available to ProductivityNOW Complete customers.
- 24/7 access to IMAGINiT’s ProductivityNOW Portal. ProductivityNOW Complete customers can also use the ProductivityNOW Portal to submit and monitor the status of cases, look up detailed case reports, and search the Knowledgebase for solutions that will keep projects moving.
- Unlimited educational resources. The portal also offers access to IMAGINiT’s entire library of white papers, videos, tips and tricks, and webcasts.